Revision 8 · Effective 6 June 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and Skyfallen Limited (“Skyfallen”, “we”, “us”, “our”).

These Terms govern access to and use of all Skyfallen products and services unless expressly replaced by a separate written agreement or specific service terms.

By accessing or using any Skyfallen service, you agree to be bound by these Terms and Terms that may be applicable due to where you reside, where your business resides, where you conduct your business or the specific Skyfallen services you use, such as:
– The Skyfallen Company ONE Identity Services Terms of Service
– Nutzungsbedingungen der The Skyfallen Company

1. Scope and Structure of Agreement

1.1 Scope of application

These Terms apply globally to all Skyfallen services, including but not limited to:

  • Identity and authentication services (including ONE Identity)
  • Artificial intelligence systems and automated agents (including voice, text, and call-center systems)
  • SaaS applications and productivity tools
  • Educational products and platforms
  • Software development services and bespoke solutions
  • APIs, developer tools, and integrations
  • Any future products or services provided by Skyfallen

1.2 Service-specific terms

Each individual service may include additional service-specific terms (“Service Terms”). Where Service Terms apply, they govern that service in addition to these Terms.

In the event of a conflict, Service Terms prevail solely for the relevant service.

2. Definitions

2.1 Skyfallen

“Skyfallen” means Skyfallen Limited (CRN 13431214), trading as The Skyfallen Company, registered at 14/2e Docklands Business Centre, 10–16 Tiller Road, London E14 8PX, United Kingdom. Skyfallen is also a taxpayer in Türkiye and may comply with applicable Turkish tax registration and reporting obligations.

2.2 Service

“Service” means any product, software, platform, API, system, or service provided by Skyfallen.

2.3 User

“User” means any individual or entity accessing or using a Service.

2.4 Account

“Account” means a registered identity or access record within Skyfallen systems.

2.5 Tenant

“Tenant” means an organisational environment within Skyfallen services, including workforce identity and customer identity environments.

2.6 Administrator

“Administrator” means a User with administrative control over a Tenant.

2.7 Partner

“Partner” means a vetted entity or enterprise customer granted extended access to APIs or integrations under separate agreement.

2.8 Connected Application

“Connected Application” means any third-party service integrated with Skyfallen systems.

3. Eligibility

3.1 Age requirement

You must be at least 18 years old to use Skyfallen services unless a specific Service Term explicitly permits otherwise.

3.2 Legal compliance

You may only use the Services where such use is lawful in your jurisdiction.

3.3 Restricted access

Skyfallen may restrict access where required by law or sanctions compliance.

4. Nature of Services

4.1 Service description

Skyfallen provides a range of technology services including SaaS platforms, AI systems, identity infrastructure, and bespoke software and professional services.

4.2 Non-advisory nature

Unless expressly stated otherwise:

  • Services do not constitute legal, financial, medical, or professional advice
  • Outputs and functionality are for operational and informational purposes only

4.3 Modification of services

Skyfallen may modify, suspend, or discontinue any Service at its discretion.

5. Accounts and Security

5.1 User responsibility

Users are responsible for maintaining accurate account information and safeguarding credentials.

5.2 Administrative responsibility

Administrators are responsible for:

  • Tenant configuration
  • access control
  • user management
  • integration settings

5.3 Liability for configuration

Skyfallen is not responsible for losses arising from misconfiguration or unauthorized access within a Tenant.

6. Data Protection and Privacy

6.1 Privacy Policy

Use of Services is subject to Skyfallen’s Privacy Policy.

6.2 Data roles

For Tenant-based services:

  • The Tenant acts as Data Controller
  • Skyfallen acts as Data Processor processing data under the Tenant’s instructions

For Skyfallen-operated systems, Skyfallen acts as Data Controller.

6.3 Data usage

Skyfallen may process data for:

  • service operation
  • security monitoring
  • fraud prevention
  • analytics and service improvement

Unless opted out where applicable, Skyfallen may use anonymised or aggregated data for improvement purposes.

7. Artificial Intelligence Services

7.1 AI outputs

Some Services include AI-generated outputs, which may be inaccurate, incomplete, or misleading.

7.2 No reliance

You must not rely on AI outputs as a substitute for professional advice.

7.3 User responsibility

You are solely responsible for evaluating and verifying outputs before use.

7.4 Data processing

Skyfallen may store and process inputs, prompts, and outputs unless restricted by applicable law or opt-out mechanisms.

8. Acceptable Use

You must not:

  • violate applicable law or third-party rights
  • impersonate others or misrepresent identity
  • access systems without authorization
  • disrupt or degrade Service performance
  • reverse engineer or scrape Services except as permitted
  • upload malicious software or harmful content
  • use Services for harassment, spam, or surveillance
  • resell or redistribute Services without authorization

9. APIs and Integrations

9.1 Access control

API access is restricted to approved Partners and authorized enterprise users.

9.2 Enforcement rights

Skyfallen may:

  • revoke access immediately for security or risk reasons
  • monitor and audit usage
  • throttle or limit requests
  • suspend access without notice where necessary

10. Connected Applications

Third-party applications integrated with Skyfallen Services operate independently.

Skyfallen is not responsible for:

  • availability or uptime
  • security practices
  • data handling or policies
  • content or conduct of third parties

11. Fees and Pricing

11.1 Service-level pricing

Pricing is determined by applicable Service Terms or separate agreements.

Skyfallen does not maintain a uniform company-wide pricing structure.

12. Taxes

12.1 General rule

All fees are exclusive of taxes unless stated otherwise.

12.2 Tax determination

Taxes are determined based on customer location and applicable law.

12.3 Business users (B2B)

Business users are responsible for applicable taxes in their jurisdiction under reverse charge or equivalent mechanisms where legally permitted.

12.4 Consumer users (B2C)

Skyfallen may calculate, collect, and remit applicable taxes on behalf of consumers where required by law, including applicable Turkish tax obligations.

13. Intellectual Property

All rights in Services remain owned by Skyfallen or its licensors.

Users receive a limited, non-exclusive, non-transferable licence to use Services for their intended purpose.

14. Beta and Experimental Features

Beta features are provided “as is” without warranties and may be modified or discontinued at any time.

Skyfallen disclaims liability arising from use of beta features.

15. Service Availability

Skyfallen does not guarantee uninterrupted or error-free operation.

No service level agreement applies unless explicitly agreed in writing.

16. Suspension and Termination

Skyfallen may suspend or terminate access immediately where:

  • Terms are violated
  • security or fraud risks arise
  • legal compliance requires action
  • abuse or misuse is suspected
  • protection of users or systems is necessary

Access to accounts, APIs, or integrations may be revoked without notice where required.

17. Disclaimers

Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Skyfallen disclaims all warranties including merchantability, fitness for purpose, and non-infringement.

18. Limitation of Liability

To the maximum extent permitted by law:

Skyfallen shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, profits, or business opportunities.

Skyfallen’s total liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including consumer protection laws in the United Kingdom, European Union, and Türkiye.

19. Indemnity

You agree to indemnify Skyfallen against claims arising from:

  • misuse of Services
  • Tenant configuration or administration
  • violation of law or third-party rights
  • use of integrations or Connected Applications

except where caused by Skyfallen’s gross negligence or willful misconduct.

20. Governing Law and Jurisdiction

20.1 Governing law

These Terms are governed by the laws of England and Wales.

20.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protection rights in applicable jurisdictions.

21. Changes to Terms

Skyfallen may update these Terms from time to time.

Continued use of Services after updates constitutes acceptance of the revised Terms.

22. General Provisions

22.1 Entire agreement

These Terms constitute the entire agreement unless superseded by Service Terms or separate agreements.

22.2 Severability

If any provision is invalid, remaining provisions remain in effect.

22.3 No waiver

Failure to enforce any provision does not constitute a waiver.

22.4 Assignment

Skyfallen may assign these Terms in connection with restructuring, merger, or acquisition. Users may not assign without consent.

22.5 Force majeure

Skyfallen is not liable for events beyond its reasonable control.

23. Contact

Skyfallen Limited
14/2e Docklands Business Centre
10–16 Tiller Road
London E14 8PX
United Kingdom

Legal: [email protected]
Support: [email protected]